Notes From Nature Talk

Not getting images / signin problem - it's happening AGAIN!!

  • am.zooni by am.zooni

    Yet again, immediately after a collection has been completed, NfN won't serve up images to transcribe. I signed in and transcribed several images only 3 hours ago with no problems. Now it's 7.30 PM EST on Monday 8 Feb 2016.

    When I sign in, NfN shows my name and changes the label in the upper right of the screen to 'sign out' as if I'm signed in, but the sign in window doesn't close itself (as it normally does on successful signin).

    Then when I go to a collection to start transcribing, I don't get an image. I tried all the NfN collections and subcollections.

    Here are links to 3 previous times I've experienced this problem. Note that in each of these cases, a collection had been completed only hours earlier. That's not proof there's a link but it's awfully suspicious.

    http://talk.notesfromnature.org/#/boards/BNN0000002/discussions/DNN00006i8

    http://talk.notesfromnature.org/#/boards/BNN0000002/discussions/DNN00006a3

    http://talk.notesfromnature.org/#/boards/BNN0000002/discussions/DNN00005a5

    I will also post this on the Zooniverse Troubleshooting message board in case someone over there can help before someone sees this report here on NfN.

    Posted

  • maggiej by maggiej

    Happening to me too... I was able to transcribe until I hit the Refresh button, at which point images stopped showing up. Glad I'm not the only one!

    Posted

  • am.zooni by am.zooni

    Hurray! It's fixed. In record time too, only 90 minutes after I reported it. Thank you very much to whoever fixed it.

    Posted

  • md68135 by md68135 scientist

    Thanks all. I think it must have been a glitch on the overall Zooniverse system. Glad it is working again now!

    Posted

  • astrokye by astrokye

    I am having this problem with images not showing up. Tried the last few days (April 2016) with same problem showing up. A few weeks ago all was fine. ???

    Posted

  • maggiej2 by maggiej2 in response to astrokye's comment.

    Having just dealt with the same problem, I'm going to offer a suggestion. First, log out and then see if you can get labels and transcribe as an anonymous user. If you can, create a new user account for yourself. You will have to use a different email address (I used my husband's). This worked for me.

    Posted

  • md68135 by md68135 scientist

    I think @maggiej2 is correct. When you get close to the end of a group of images this can happen.

    Posted