Resolved: HERBARIUM IS DOWN

• by Mr._Kevvy

  Please see thread below

  After clicking "Got it... let me transcribe!" the first picture never appears and it just hangs interminably on a grey screen. At lest three of use are having the same problem.

  Posted December 16, 2013 4:16 PM

• by Mr._Kevvy

  Sorry make that two of us not three.

  Posted December 16, 2013 4:17 PM

• by robtheclacks.org.uk

  This started for me yesterday, so 24 hours ago. I see no improvement and no response to suggest the organisers are aware there's a problem.

  Posted December 16, 2013 5:15 PM

• by Mr._Kevvy

  The last comment on a transcription was three days ago so it may have been down all weekend.
  Or do we all transcribe at work? ;^)

  Posted December 16, 2013 5:17 PM

• by astroboyOW

  I can't access the records either.

  Posted December 17, 2013 12:00 AM

• by Mr._Kevvy

  There is no change... it's been down for two days at least.
  I messaged RobGur yesterday who is the only project scientist/moderator or anyone else in an admin. capacity that I know of. Any others?

  Posted December 17, 2013 1:56 PM

• by HelenBennett57

  +1 I'm having the same problem here: can't transcribe using Firefox, IE or Chrome. On Windows 7.

  Mr Kevvy - ahem, yes, at work.

  Posted December 17, 2013 2:09 PM

• by Mr._Kevvy

  I signed in using IE instead of Firefox as I usually do and noted an error... perhaps this will help:

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; InfoPath.3; MS-RTC LM 8)
  Timestamp: Tue, 17 Dec 2013 14:25:34 UTC
  Message: Object doesn't support this property or method
  Line: 1
  Char: 271453
  Code: 0
  URI: http://www.notesfromnature.org/application-2013-11-18_16-38-27.js

  Posted December 17, 2013 2:27 PM

• by md68135 scientist

  Hi All,
  Thank you so much for bringing this to our attention. We are working on the problem and hope to have the problem fixed by tomorrow.
  I am not sure what is causing it at this point, but will try to report that when we get it figured out.

  Best,

  Posted December 18, 2013 3:54 AM

• by Mr._Kevvy

  Yay! Thanks for the update. :^)

  Posted December 18, 2013 4:52 AM

• by inaspin

  Me too. 3 days now. Thought it might be my connection; extra users when school holidays start always makes it slower than "normal". Connection is slow to start with, I think we need new string in the line. Using Firefox, which has always worked before, but we just got a Windows update. This has been known to cause a problem with other sites in the past!

  Posted December 18, 2013 11:41 PM

• by Mr._Kevvy

  It isn't a Windows problem. I verified that the same thing happens on an Android tablet.

  Posted December 19, 2013 4:16 AM

• by HelenBennett57

  Brilliant, thank you!

  Posted December 19, 2013 9:10 AM

• by Mr._Kevvy

  Heh... you're welcome but that was some pretty low-level unbrilliant troubleshooting. :^)

  Three days with no Herbarium now, so I guess I'm back to Distributed Proofreaders for the time being... I don't like any of the other projects unfortunately.

  Posted December 19, 2013 4:10 PM

• by Mr._Kevvy

  Someone's working on it as it shows 100% completion with 28,866 / 28,866 records done...

  Posted December 19, 2013 11:56 PM

• by joanball scientist

  They are in the process of getting more Herbarium images up... should be back in business very soon.

  Posted December 20, 2013 1:18 AM

• by Mr._Kevvy

  Tried it this morning... it's gone back to 43% 12,469 / 28,866 completion, but the same grey nothingness appears.
  Ah well I'll be on vacation until next Friday. Hope it's back up then! 😃

  Posted December 20, 2013 2:28 PM

• by tmeconverse in response to joanball's comment.

  Does this mean that the 43 percent shown as done was of the total Herbarium collection, or that only 43 percent of the images had been loaded and we have done all of that subset? I am confused.

  Posted December 21, 2013 11:56 AM

• by md68135 scientist in response to tmeconverse's comment.

  Hi,
  Thanks for your question. We are in the process of working on the percentage counter across all the Notes from Nature projects. We hope to have that all sorted out soon and will report on how this all works.
  Thanks!

  Posted December 23, 2013 1:01 PM

• by Mr._Kevvy

  Looks like it's down again... the image never loads after starting transcription.
  This may be unrelated but the counter just went to 75% 155,641 / 210,208 records...

  Also even in the Object Comments pages the Herbarium images aren't loading.

  EDIT: Disregard... it started working again. :p However it's slow and the images on the Object Comments are still missing.

  Posted April 24, 2014 9:02 PM